Last updated September 26, 2026

Contact Us

Email is the way to reach us: [email protected]. Every message is read by a person on our team, not an auto-responder.

Details that help us answer faster

What you need help with, in a sentence or two.
Roughly when it happened, with a time zone if you can.
Whether you were signed in, and if so, the email or sign-in method on the account.
For a payment problem, the purchase date and amount, and your receipt if you have it.
For a safety concern, the mode you were using and what the other person did.

Please do not send

Your password, full card numbers or ID documents. We never need them to help you, and email is not the place for them.

If someone is in danger

If anyone is at immediate risk, call your local emergency number first. For problems inside a chat, the report button on the chat screen is fastest, because it sends the context straight to our moderators.

Common questions first

Camera trouble, missing coins and how the Reward Center works are all covered in the help center, which may save you the wait for a reply.